Terms of Service
Last updated: July 19, 2026
1. Acceptance of Terms
By accessing and using TrueSoulMatch™ ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use our service.
2. Description of Service
TrueSoulMatch™ is an online matrimonial platform that helps users connect with potential life partners. We provide profile creation, matchmaking recommendations, communication tools, and related services to facilitate meaningful connections.
3. Eligibility
- Be at least 18 years old (or the legal age of majority in your jurisdiction)
- Be legally eligible to marry under applicable law — this includes those who are never married, divorced, widowed, judicially or legally separated, or with divorce proceedings currently underway. By selecting any such status, you warrant that the laws applicable to you permit you to seek a matrimonial alliance at this time.
- Have the legal capacity to enter into these Terms
- Provide accurate and truthful information, including your current marital status
- Not be prohibited from using the service under applicable laws
4. User Accounts and Profile
Account Creation: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Profile Information: You agree to provide accurate, current, and complete information about yourself. Misrepresentation may result in account termination.
Verification: We may require identity verification including government ID and photo verification to ensure authenticity and safety.
5. User Conduct and Prohibited Activities
- Create fake profiles or misrepresent your identity
- Harass, abuse, or harm other users
- Share inappropriate, offensive, or illegal content
- Use the service for commercial purposes without permission
- Attempt to access other users' accounts
- Share personal contact information in initial conversations
- Request money or financial information from other users
- Use automated systems to interact with the service
6. Communication Guidelines
Respectful Communication: All interactions must be respectful and appropriate for a matrimonial context.
Privacy: Do not share personal information (phone numbers, addresses, financial details) until you feel comfortable and have verified the other person's identity.
Reporting: Report any suspicious or inappropriate behavior to our support team immediately.
7. Payment and Subscriptions
Free Services: Basic profile creation and browsing are free.
Premium Services: Advanced features may require paid subscription. All payments are processed securely through authorized payment gateways.
No auto-renewal: Subscriptions do not renew automatically and we never charge you without you starting a new checkout. When a plan period ends, access returns to the free tier until you choose to subscribe again.
Refunds: Every paid subscription carries a 7-day money-back guarantee — a full refund, including GST, with no questions asked, available once per account. The full terms are set out in our Refund Policy.
8. Content and Intellectual Property
Your Content: You retain ownership of your profile content but grant us license to use it for providing our services.
Our Content: TrueSoulMatch™'s design, features, and technology are protected by intellectual property laws.
Usage Rights: You may not copy, modify, or distribute our platform content without permission.
9. Privacy and Data
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our service, you consent to our data practices as described in the Privacy Policy.
10. Safety and Security
Platform Safety: We implement security measures to protect users, but we cannot guarantee complete safety of online interactions.
User Responsibility: You are responsible for your own safety when meeting or communicating with other users.
Meeting Guidelines: When meeting in person, choose public places and inform friends or family about your plans.
11. Termination
By You: You may delete your account at any time through your profile settings.
By Us: We may suspend or terminate accounts that violate these Terms or engage in harmful behavior.
Effect of Termination: Upon termination, your access to the service will end, and we may delete your account data as outlined in our Privacy Policy.
12. Disclaimers and Limitations
No Guarantees: We do not guarantee that you will find a suitable match or that any relationship will result from using our service.
User Verification: While we verify identities, we cannot guarantee the accuracy of all user information or intentions.
Service Availability: We strive for continuous service but may experience downtime for maintenance or technical issues.
13. Liability Limitation
To the maximum extent permitted by law, TrueSoulMatch™ shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in [Your City], India.
15. Changes to Terms
We may update these Terms from time to time. We will notify users of significant changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the new Terms.
16. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Company: Sandipan's Technologies (OPC) Private Limited (operator of TrueSoulMatch™) · CIN: U62011KA2025OPC212361 · GSTIN: 29ABSCS0747A1Z6
Registered Office: WeWork Prestige Atlanta, Software Industry, No. 10/12, 80 Feet Main Road, Koramangala 1A Block, Bangalore South, Karnataka 560034, India